Refund policy

Return & Refund Policy

All NolaJade skincare products are final sale. We do not accept returns or exchanges for change of mind, ordering the wrong product, or dissatisfaction after use. Due to the nature of personal care products, opened or used items cannot be returned.

Contact: contact@nolajade.com

Damaged items

Please inspect your order as soon as it arrives. If any item arrives damaged or defective, contact us within 7 days of delivery at contact@nolajade.com with:

  • Your order number
  • A clear photo of the damage
  • A photo of the product packaging
  • A photo of the shipping label on the outer box (if the outer box was damaged)

After we review your claim, we will offer a full refund or replacement, at our discretion. You do not need to send the product back. Approved refunds are issued to your original payment method.

Wrong or missing items

If you receive the wrong item or something is missing from your order, contact us within 7 days of delivery with your order number and a photo of what you received. We will reship the correct item or issue a refund for the missing or incorrect product.

Partial damage

If only part of your order is affected (for example, one bottle in a set), contact us within 7 days of delivery with photos of the damage. We will refund or replace the affected item(s). Unaffected items in the same order do not need to be returned.

Non-returnable items

For hygiene and safety reasons, we do not accept returns on skincare or personal care products, including opened, used, or tampered items. This policy does not apply to items that arrive damaged, defective, incorrect, or incomplete as described above.

Refunds

When a refund is approved, we will notify you by email. Refunds are processed to your original payment method. Please allow up to 10 business days for the refund to appear on your statement; your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at contact@nolajade.com.

Lost or stolen packages

If tracking shows your order as delivered but you did not receive it, contact us within 7 days of the delivery scan. We will help where we can, including filing a claim with the carrier when applicable.

Questions

For any questions about this policy, email contact@nolajade.com with your order number in the subject line.