Shipping policy

Overview

NolaJade ships skincare orders from fulfillment locations in the United States, Italy, and Finland. Your order may ship from the location best suited to your delivery address. Processing and delivery times below are estimates, not guarantees. We currently ship to addresses within the United States only.

Contact: contact@nolajade.com

Order processing

We begin processing orders after payment is confirmed.

Order size Processing time
Standard orders (fewer than 20 items)
2–3 business days
Large orders (20 items or more)
7–9 business days

Processing time is separate from transit time. Orders placed on weekends or holidays are processed on the next business day.

Delivery estimates

After your order ships, estimated transit times are:

Order size Estimated delivery
Standard orders
4–7 business days on average
Large orders (20 items or more)
7–10 business days on average

Actual delivery may vary based on carrier, destination, customs (for international orders), weather, and other factors outside our control.

You will receive a shipping confirmation email with tracking when your order ships, when tracking is available.

Shipping costs

Shipping rates are calculated at checkout based on destination, order size, and weight. Any promotions or free-shipping offers will be shown at checkout when applicable.

Multiple fulfillment locations

Because we ship from the US, Italy, and Finland, items in the same order may ship separately or from different locations. You may receive more than one package or tracking number. There is no extra charge for split shipments unless shown at checkout.

International orders

International delivery times may be longer than the estimates above. Import duties, taxes, and customs fees (if any) are the responsibility of the recipient unless stated otherwise at checkout.

Delays, lost, or damaged shipments

We are not responsible for carrier delays. If tracking shows delivered but you did not receive your package, or if your order arrives damaged, contact us within 7 days as described in our Return & Refund Policy.

Address errors

Please review your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

Questions

For shipping questions, email contact@nolajade.com with your order number in the subject line.